Status Page
The status page allows you to check at a glance whether BeePass services are running normally. It is publicly accessible, without requiring a login.
Access
Go to beepass.io/status from any browser. No authentication is required.
Check the status page before contacting support. If a service is down or degraded, the technical team is already aware and working on a resolution.
Monitored Services
The page displays the status of four essential services:
| Service | Role |
|---|---|
| Web Application | Main BeePass interface (pages, navigation, API) |
| Database | Storage of queens, evaluations, profiles, and messages |
| Computation Server | Genetic computation pipeline (EBV, XGBoost, BLUP) |
| Email Services | Sending transactional emails (MFA, notifications, support) |
Status Indicators
Each service is represented by a colour indicator:
| Colour | Status | Meaning |
|---|---|---|
| Green | Operational | The service is running normally |
| Orange | Degraded | The service is running but with reduced performance or intermittent errors |
| Red | Unavailable | The service is down |
Automatic Refresh
The page refreshes automatically every 30 seconds. Data is cached for 15 seconds to avoid overloading the server. You do not need to manually reload the page.
An incident may take up to 30 seconds to appear on the status page. If you encounter an issue but the page indicates everything is operational, wait one minute and then reload.
In Case of an Outage
If one or more services are displayed in red:
- Wait a few minutes -- short outages are usually resolved automatically
- Reload the page after 2 to 3 minutes to check the progress
- If the outage persists beyond 15 minutes, you may contact support by email
During scheduled updates, BeePass displays a dedicated maintenance page with an estimated countdown. The status page remains accessible during maintenance.
See Also
- Create My Account -- getting started with BeePass
- FAQ -- frequently asked questions
- Chat -- contact other breeders if in doubt